Plenty of shops never get a WhatsApp message. The enquiries arrive as Instagram DMs and Facebook messages, and they go unanswered for exactly the same reasons. This is the same agent, pointed at those two inboxes.
In build. Not running for any client yet.
Instagram DMs and Facebook Messenger answered by the same agent, from the same prices and the same policies, so a customer gets one answer whichever way they asked.
Someone asking the price under a post is a lead in public. It answers and moves the conversation into DMs, where a sale can actually happen.
One place for every conversation across every channel, and the same way in when you want to take one over mid-sentence.
The person who reads your week does not change because the channel did.